Other Information

North Somerset Community Connect – Social Prescribing for over 50s

Call 01275 888803

Monthly drop-in at the surgery on the third Wednesday of each month from 9.30am – 11.30am. This session will be covered by a Wellbeing Worker from Community Connect.

Please refer to www.curo-group.co.uk/communityconnect for further information - Leaflet available to download.

Community Connect is a service for people over 50 living in North Somerset who would like information, advice or guidance to help them stay living independently at home.

It also gives people the chance to offer their time and skills at events and groups in local communities. Community Connect can offer a wide range of support and advice that’s tailored to the patient.

They can provide:

  • Information and guidance over the phone, face-to-face or by email
  • Tailored support for people over 50 to stay connected and active in their communities
  • Help for you and your community to set up groups and activities that benefit the local area
  • Opportunities to participate and learn a new skill
  • Signposting to local services and agencies

The Community Connect service is free of charge to anyone living in North Somerset.

Five ways to boost your wellbeing with Community Connect

There are simple, effective actions we can all take to boost our wellbeing – to feel healthier and happier.

  • Connecting: Meet people at our groups and activities
  • Being active: Join a group or take up a new activity
  • Taking notice: Get involved in local issues
  • Keeping on learning: Take up a new hobby or craft
  • Giving: Volunteer your time with Community Connect

We can help with all these things!

Resources to help you look after your unwell child


The HANDi App offers simple and straightforward advice for parents on what to do and who to contact when a child is unwell. It is available for android and iphones. It was originally devised by paediatricians and primary care in Taunton but has been adapted for use in the Bristol area.

It includes information on six common childhood illnesses:

  • Diarrhoea and vomiting
  • High temperature
  • Chesty baby (Bronchiolitis)
  • Chesty child (Wheeze and Asthma)
  • Abdominal pain
  • Common newborn problem

The Expert Self Care student app devised by two Bristol GPs covers over 125 topics including:

  • Emergencies – learning the truth about life-threatening illnesses and how to give first aid
  • General ill health – tackling sleep problems, feeling stressed, and constant tiredness
  • Mental Health – finding out what to do when feeling low or anxious, self-harming or worried about drinking too much alcohol
  • Common ailments and physical symptoms – getting to the bottom of headaches, finding out how to treat spots, and managing common aches and pains
  • Love, sex and relationships – learning about contraception, health relationships and spotting abuse
  • Alcohol & Drugs – dealing with substances misuse and addictions
  • Healthy living – appreciating the importance of a healthy diet and moving our bodies
  • Travel and fun – how to prepare for travelling abroad and stay safe
  • Long-term conditions – living with diabetes, asthma and epilepsy and coping with variations in ability
  • Safety – staying safe on campus, enjoying nights out, and being travel-smart
  • Navigating health services – what to do next and when to see a pharmacist, nurse or doctor

Summary Care Record

There is a new Central NHS Computer System called the Summary Care Record (SCR). It is an electronic record which contains information about the medicines you take, allergies you suffer from and any bad reactions to medicines you have had.

Why do I need a Summary Care Record?
Storing information in one place makes it easier for healthcare staff to treat you in an emergency, or when your GP practice is closed.

This information could make a difference to how a doctor decides to care for you, for example which medicines they choose to prescribe for you.

Who can see it?
Only healthcare staff involved in your care can see your Summary Care Record. 

How do I know if I have one?
Over half of the population of England now have a Summary Care Record. You can find out whether Summary Care Records have come to your area by looking at our interactive map or by asking your GP

Do I have to have one?
No, it is not compulsory. If you choose to opt out of the scheme, then you will need to complete a form and bring it along to the surgery. You can use the form at the foot of this page.

More Information
For further information visit the NHS Care records website or the HSCIC Website

Download the opt out form >

Named Accountable GP

From the 1st April 2015 the NHS requires that every patient is allocated a named accountable GP. All patients registered patients have been allocated a named GP and any newly registered patients will be allocated a named GP within 21 days of registering. This is for administrative purposes only and you retain the right to see any of our GPs. You will still be able to book an appointment with the GP of your choice.

What does 'accountable' mean?
The named accountable GP takes responsibility for the co-ordination of all medical services and ensures they are delivered to each of their patients where required.
This new arrangement has been introduced to reassure patients that they have one GP within the practice who is responsible for ensuring that work is carried out on their behalf.

Does the requirement mean 24-hour responsibility for patients?
No. The named GP will not:

  • take on responsibility for the work of other doctors or health professionals
  • take on 24-hour responsibility for the patient, or have to change their working hours.
  • be the only GP or clinician who will provide care to that patient

Can patients choose their own named GP?
Patients have been allocated a named GP by the practice. However, if a patient requests a particular GP, reasonable efforts will be made to accommodate their preference.

Do patients have to see the named GP when they book an appointment with the practice?
No. Patients are free to choose to see any GP or nurse in the practice.

If you would like to know who your named accountable GP is, or you have a preference as to which GP you are allocated please contact the Surgery for more information.

National Data Opt Out Programme

Information about patients’ health and care helps us to improve individual care, speed up diagnosis, plan local services and research new treatments.

In May 2018, the strict rules about how this data can and cannot be used were strengthened. The NHS is committed to keeping patient information safe and always being clear about the purposes that it is used for. You can now choose whether your confidential patient information is used for research and planning.

To find out more visit: nhs.uk/your-nhs-data-matters

If you would like more information about the national data opt-out, then please visit nhs.uk/your-nhs-data-matters or call the national data opt-out helpline on 0300 303 5678. To use the Next Generation Text Service (NGTS) dial 18001 followed by 0300 303 5678.

Handouts are also available in a range of accessible formats.

Poster PDF
Leaflet PDF

Connecting Care

What is Connecting Care

Connecting Care is a digital care record system for sharing information in Bristol, North Somerset and South Gloucestershire. It allows instant, secure access to your health and social care records for the professionals involved in your care.

Relevant information from your digital records is shared with people who look after you. This gives them up-to-date information making your care safer and more efficient.

Please click below to access a patient information leaflet

Further information can be found at

If you would like to opt out please click on the link below

National Diabetes Audit

This GP practice is taking part in an important national project about people at risk of diabetes and diabetes care and treatment in the NHS. The project is called the National Diabetes Audit (NDA).

For further information please follow the link below:

National Diabetes Audit

Do you need help to access healthcare?

This leaflet explains what services the National Health Service (NHS) provides and what services are available to asylum seekers free of charge at different stages of the asylum process.

Download Leaflet

Heywood Family Practice contributes to the Clinical Practice Research Datalink (CPRD)

Information in patient records is important for medical research to develop new treatments and test the safety of medicines. This practice supports medical research by sending some of this information from patient records to CPRD in an anonymised format.

CPRD is a government organisation that provides anonymised patient data for research to improve patient and public health. You cannot be identified from the information sent to CPRD. If you do not want anonymised information from your patient record to be used in research, you can opt out by asking your doctor or your practice manager. Further information is available by visiting www.nhs.uk/your-nhs-data-matters.

For more information about how your data is used by cprd please visit: www.cprd.com/public

Friends and Family Test

Have your say to improve your healthcare

Did you know you can now have your say to help improve more services across the NHS?

The Friends and Family Test is about giving patients the opportunity to provide quick feedback on their care and treatment experience. It's already is use in many parts of the NHS and is expanding to a lot more.

You can say what is going well and what can be improved so that people who make decisions about local healthcare can take your views into account.

It doesn't take long and you don't need to give your details on your feedback form.

Please click on the link below:
Friends and Family Test

Percentage of patients extremely likely or likely to recommend Heywood Family Practice

Jan 19 100%
Dec 18 100%
Nov 18 100%
Oct 18 100%
Sep 18 100%
Aug 18 100%
Jul 18 100%
Jun 18 100%
May 18 75%
Apr 18 100%
Mar 18 100%
Feb 18 100%
Jan 18 100%
Dec 17 100%
Nov 17 100%

Patients’ Charter

View PDF of Patients’ Charter


GP earnings

All GP practices are required to declare the mean earnings (i.e. average pay) for GPs working to deliver NHS services to patients at each practice.

The average pay for GPs working in Heywood Family Practice in the last financial year was £37,614 before tax and National Insurance. This is for 1 full time and 5 part time GPs who have worked in the practice for more than six months.

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